Troubleshooting

If you need help managing transactions, you can read more here. If you need additional help, please view our forums. Customers on a paid plan may also contact support.

Control Data Truncation

Currently, every tag has a maximum character limit of 200 characters. Tags over the 200 character limit will become truncated, losing potentially important information. To retain this data, you can split data over several tags instead.

For example, a 200+ character tagged request:

https://empowerplant.io/api/0/projects/ep/setup_form/?user_id=314159265358979323846264338327&tracking_id=EasyAsABC123OrSimpleAsDoReMi&product_name=PlantToHumanTranslator&product_id=161803398874989484820458683436563811772030917980576

The 200+ character request above will become truncated to:

https://empowerplant.io/api/0/projects/ep/setup_form/?user_id=314159265358979323846264338327&tracking_id=EasyAsABC123OrSimpleAsDoReMi&product_name=PlantToHumanTranslator&product_id=1618033988749894848

import sentry_sdk

# ...

base_url = "https://empowerplant.io"
endpoint = "/api/0/projects/ep/setup_form"
parameters = {
    "user_id": 314159265358979323846264338327,
    "tracking_id": "EasyAsABC123OrSimpleAsDoReMi",
    "product_name": PlantToHumanTranslator,
    "product_id": 161803398874989484820458683436563811772030917980576,
}

with sentry_sdk.start_span(op="request", transaction="setup form") as span:
    span.set_tag("base_url", base_url)
    span.set_tag("endpoint", endpoint)
    span.set_data("parameters", parameters)
    make_request(
        "{base_url}/{endpoint}/".format(
            base_url=base_url,
            endpoint=endpoint,
        ),
        data=parameters
    )

    # ...